More included as standard
All of these features and more included in our support contracts.
Unlimited Support
With unlimited support included with all of our contracts you can be sure that whatever problems your staff may face your business will face no hidden costs and your computers will be back up and running lightning fast.
Tranquil Live Monitor
Don't wait until your device breaks to be aware of potential upcoming problems. Our advanced in-house developed cloud monitoring solution constantly looks for signs of impending issues and best of all is included support contract levels of Advanced and above, ensuring that upcoming issues can be handled proactively before they affect your businesses productivity whatever your budget.
Secure and Protected
With regular software security updates included at all support levels and a Trend Micro Worry Free Business Security subscription included with contract levels of advanced and above, you can rest easy in the confidence that your IT security is taken care of.
KEY CONTRACT BENEFITS
Our support contracts are designed to offer an option for every budget and every business requirement. Whether you require simple business hours support, or a fully integrated all in one solution providing Microsoft Office 365, our Premium support services and Trend Micro Worry Free Business Security to keep you protected.
Consultant Recommendations
You can be sure that you will always be getting the best IT advice with a Tranquil Contract. We regularly audit your computer systems and provide recommendations from our consultants for improvements that can be made to maximise your business potential.
Support Anywhere
Our cloud based support solution allows our engineers to access and effect repairs to your devices wherever you happen to be in the world, its like having an engineer with you anywhere you have an internet connection.
Cost Effective
We regularly compare our rates with our competitors to ensure that we offer the best value solutions possible for our clients, with a range of options available to suit any size of business you can be sure you'll find your fit with Tranquil.
TRANQUIL SUPPORT CONTRACTS - WHAT'S INCLUDED?
BASIC / ADVANCED / PREMIUM / PREMIUM PLUS
| Phone Support | E-mail Support | Onsite Support | Anti-Virus / Internet Security | Office 365 | Hardware Repair |
Annual Review | Security Updates | Live Monitoring |
Response Time | Consultant Recommendations | Hours of Operations | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| BASIC* | 60 Mins | 9:00am - 5:00pm Mon-Fri | ||||||||||
| ADVANCED |
Callout Charge |
15% Discount | 45 Mins | 9:00am - 5:00pm Mon-Fri | ||||||||
| PREMIUM |
20% Discount Callout Charge |
20% Discount | 30 Mins | 8:00am - 8:00pm Mon-Fri | ||||||||
| PREMIUM PLUS |
Plus Callout Included |
Plus Loan Device during repairs |
15 Mins |
8:00am - 8:00pm Mon-Fri
Plus
Emergency Out Of Hours |
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Anti-Virus / Internet Security
With fully integrated and managed Trend Micro Worry Free Business Security included at support levels of Advanced and above.
Hardware Repair & Loan
Protect your Mission Critical Hardware with a Premium Plus contract and get a loan device so you can continue to work whilst yours is being repaired.
Emergency Support
Need help outside of business hours? Our Premium and Premium Plus contracts offer extended hours and 24 hour emergency support respectively. Alternatively support clients can get Ad-Hoc out of hours support for an additional hourly fee.
Microsoft Office 365
Get Microsoft Office 365 Included, installed and managed with contract levels of Premium and above
Quality Service & Support
Service with a smile, but don't just take our word for it! Take a look at what our Happy Clients have to say about us.
Infrastructure Alerts
Stay on the pulse of the performance of your IT infrastructure with our cloud based alerting system, stay aware of upcoming issues and our consultants latest recommendations, all in one handy place.
SUPPORTED OPERATING SYSTEMS
| Mac Os X 10.6 Onwards | Microsoft Windows 7 | Ubuntu Linux | Android 4.1 Onwards |
| iOS | Microsoft Windows 10 | CentOS | |
| Microsoft Windows 11 | Gentoo Linux | ||
| Microsoft Windows Server 2012 Onwards | Red Hat Enterprise |