More included as standard

All of these features and more included in our support contracts.

Unlimited Support

With unlimited support included with all of our contracts you can be sure that whatever problems your staff may face your business will face no hidden costs and your computers will be back up and running lightning fast.

Tranquil Live Monitor

Don't wait until your device breaks to be aware of potential upcoming problems. Our advanced in-house developed cloud monitoring solution constantly looks for signs of impending issues and best of all is included support contract levels of Advanced and above, ensuring that upcoming issues can be handled proactively before they affect your businesses productivity whatever your budget.

Secure and Protected

With regular software security updates included at all support levels and a Trend Micro Worry Free Business Security subscription included with contract levels of advanced and above, you can rest easy in the confidence that your IT security is taken care of.

Regain control of your IT Infrastructure with Tranquil IT's unique client area portal. Manage your users and their software subscriptions, create support requests and view the live status of your requests as they are being worked on. View all of your devices, their location, the staff they are assigned to and their assigned software licenses with our audit management solution, ensuring you are always correctly licensed and prepared in the event of a software audit. View all of our consultants recommendations for your IT infrastructure as well as automatically detected issues found through our Unique live monitor solution. Everything the business requires to simplify their IT management in one handy location.

KEY CONTRACT BENEFITS

Our support contracts are designed to offer an option for every budget and every business requirement. Whether you require simple business hours support, or a fully integrated all in one solution providing Microsoft Office 365, our Premium support services and Trend Micro Worry Free Business Security to keep you protected.

Consultant Recommendations

You can be sure that you will always be getting the best IT advice with a Tranquil Contract. We regularly audit your computer systems and provide recommendations from our consultants for improvements that can be made to maximise your business potential.

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Support Anywhere

Our cloud based support solution allows our engineers to access and effect repairs to your devices wherever you happen to be in the world, its like having an engineer with you anywhere you have an internet connection.

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Cost Effective

We regularly compare our rates with our competitors to ensure that we offer the best value solutions possible for our clients, with a range of options available to suit any size of business you can be sure you'll find your fit with Tranquil.

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TRANQUIL SUPPORT CONTRACTS - WHAT'S INCLUDED?

BASIC / ADVANCED / PREMIUM / PREMIUM PLUS

Phone Support E-mail Support Onsite Support Anti-Virus / Internet Security Office 365 Hardware
Repair
Annual Review Security Updates Live
Monitoring
Response Time Consultant Recommendations Hours of Operations
BASIC* 60 Mins 9:00am - 5:00pm Mon-Fri
ADVANCED
Callout Charge
15% Discount 45 Mins 9:00am - 5:00pm Mon-Fri
PREMIUM
20% Discount
Callout Charge
20% Discount 30 Mins 8:00am - 8:00pm Mon-Fri
PREMIUM PLUS
Plus
Callout Included

Plus
Loan Device
during repairs
15 Mins 8:00am - 8:00pm Mon-Fri Plus
Emergency Out Of Hours
* Basic Contracts are limited to businesses of up to 10 employees.

Anti-Virus / Internet Security

With fully integrated and managed Trend Micro Worry Free Business Security included at support levels of Advanced and above.

Hardware Repair & Loan

Protect your Mission Critical Hardware with a Premium Plus contract and get a loan device so you can continue to work whilst yours is being repaired.

Emergency Support

Need help outside of business hours? Our Premium and Premium Plus contracts offer extended hours and 24 hour emergency support respectively. Alternatively support clients can get Ad-Hoc out of hours support for an additional hourly fee.

Microsoft Office 365

Get Microsoft Office 365 Included, installed and managed with contract levels of Premium and above

Quality Service & Support

Service with a smile, but don't just take our word for it! Take a look at what our Happy Clients have to say about us.

Infrastructure Alerts

Stay on the pulse of the performance of your IT infrastructure with our cloud based alerting system, stay aware of upcoming issues and our consultants latest recommendations, all in one handy place.

SUPPORTED OPERATING SYSTEMS

Mac Os X 10.6 Onwards Microsoft Windows 7 Ubuntu Linux Android 4.1 Onwards
iOS Microsoft Windows 10 CentOS
Microsoft Windows Server 2012 Onwards Gentoo Linux
Microsoft Windows Mobile Red Hat Enterprise